Last updated: [FECHA]
This policy applies to service appointments scheduled with Innova Auto Solutions, whether at our shop or through mobile service, via the Site, WhatsApp, or phone.
1. Quotes
Quotes submitted through the Site do not require advance payment and do not generate any charges. They are estimates subject to confirmation once the vehicle is verified.
2. Appointment Rescheduling
You may reschedule your appointment at no cost by contacting us with at least [e.g. 4 hours / 24 hours] notice via phone or WhatsApp.
3. Appointment Cancellation
- Appointments without deposit: You may cancel at no cost at any time before the appointment.
- Appointments with deposit or advance payment (applies only if the customer paid in advance, for example to secure a specific part for their model): [Define here: e.g. "the full deposit will be refunded if canceled with more than 24 hours notice; cancellations with less notice may be subject to a charge of [amount/percentage] to cover costs of the part already ordered."]
4. Refunds for Completed Service
Once the service is completed and accepted by the customer, payments are non-refundable, unless there is an installation defect covered by our workmanship warranty.
In that case, we will correct the work at no additional cost. If correction is not possible, we will evaluate a partial or full refund as appropriate.
5. Special-Order Parts
Some vehicle models (for example, luxury vehicles or uncommon models) require ordering the specific glass from the supplier. If you cancel after the part has already been ordered, you may be charged the cost of the part, which will be communicated to you before proceeding with the order.
6. Insurance
If your service is processed through an insurance company, your policy's cancellation and refund policies may apply in addition to this policy.
7. Contact
To cancel, reschedule, or inquire about a refund:
- Phone: (619) 478-0006
- WhatsApp: (619) 772-6803