Privacy Policy

1. Information We Collect

a) Information you provide to us directly

• Name and phone number (quote form, WhatsApp, phone call)
• Vehicle information: year, make, model, type of damage, and optionally VIN or license plate number
• Any additional details you add in the contact form
• Communications you send us via WhatsApp, phone, email, or social media

b) Information collected automatically

• IP address, browser type, pages visited, time on site (via cookies and analytics tools — see our Cookie Policy)
• Approximate location data (to show service availability in your area)

2. How We Use Your Information

We use your information to:

• Generate a quote and schedule your service appointment
• Contact you by phone, WhatsApp, or email regarding your request
• Identify the specific type of glass and ADAS recalibration requirements for your vehicle
• Improve the Site and our Services
• Comply with legal and tax obligations

We do not sell your personal information to third parties.

3. Who We Share Information With

We may share information with:

• Service providers that operate on our behalf (for example, web hosting platform, appointment scheduling tools, WhatsApp Business, SMS messaging providers), who are obligated to protect your information.
• Insurance companies, only if you authorize us to process your service through an insurance claim.
• Authorities, when required by law.

4. Text Messages and WhatsApp

If you provide us with your phone number, you agree that we may contact you by call, SMS, or WhatsApp regarding your quote, appointment, or service.

You may request to stop receiving messages at any time by replying "STOP" or notifying our team directly.

Standard message and data rates from your mobile carrier may apply.

5. Cookies and Similar Technologies

We use cookies for the operation of the Site and for analytics. See full details in our Cookie Policy.

6. Vehicle Information: VIN and License Plate Number

As part of our quoting process, we may ask for your VIN (Vehicle Identification Number) or license plate number to accurately identify your model's specifications.
This includes details such as the exact windshield type, presence of ADAS camera, and year of manufacture.

How we use this information:

• The VIN/license plate is used exclusively to look up the vehicle's technical specifications (year, make, model, factory equipment) through public or commercial vehicle decoding databases.
• We do not use the VIN or license plate to obtain personal information about the registered vehicle owner (name, address, driving history, etc.), nor do we access DMV records for that purpose.
• This information is stored together with your quote request only for the time necessary to provide the service and for the period required by law for warranty and accounting purposes.

If in the future we modify the scope of this feature (for example, to integrate it with insurance verification or vehicle history), we will update this section to clearly reflect it before implementing it.

7. Your Privacy Rights (California Residents — CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, grants you the following rights:

• Right to know what personal information we collect, use, and share.
• Right to request deletion of your personal information, subject to certain legal exceptions.
• Right to correct inaccurate information.
• Right to opt out of the sale or "sharing" of personal information. Innova Auto Solutions does not sell or share personal information as defined by the CCPA/CPRA.
• Right not to receive discriminatory treatment for exercising these rights.

To exercise any of these rights, contact us at [designated email/phone]. We will verify your identity before processing your request, as required by law.

Note for legal review: Innova Auto Solutions may be below the applicability thresholds of the CCPA/CPRA (annual gross revenue, volume of data processed). We include this section as a best practice and transparency measure; an attorney should confirm whether the company is formally subject to the law and adjust the language ("applicable" vs. "as a voluntary practice").

8. Data Retention

We retain your personal information for the time necessary to fulfill the purposes described in this policy, including warranty, accounting, and tax obligations, and delete or anonymize it when it is no longer needed.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration.

However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.

10. Minors

Our Services are directed to individuals over 18 years of age. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post any changes on this page with the corresponding update date.

12. Contact

For questions about this Privacy Policy or to exercise your privacy rights:

• Phone: (619) 478-0006
• WhatsApp: (619) 772-6803
• Address: 1221 Innovative Dr #17, San Diego, CA 92154
• Email: [add legal/contact email]